Travel Hospitality Values

A strong foundation of core values

Delaware North Companies Travel Hospitality Services is focused on creating successful partnerships with leading-edge brands and restaurateurs and retailers – building dynamic, one-of-a-kind hospitality experiences across the country. We are the only travel hospitality provider that offers GuestPath® – our proprietary, award-winning customer service program. And we were the first hospitality company to be internationally recognized for green and sustainable efforts through our GreenPath® environmental management system.

Our success is based on a foundation of core values that underscore everything we do and serve as the key factors behind our long-standing relationships with clients and guests.

Our values

• Our people
• Integrity
• Hard work
• Dedication
• Honesty
• Service
• Generosity

Our vision

To become the preferred provider of products and services that foresee and satisfy the needs of customers, balancing the highest level of satisfaction consistent with maximizing returns to stakeholders.

Our mission

As a company, we:

• Foresee and exceed customer and client expectations
• Leverage our unique perspective and experience gained over nearly a century
• Use our core competencies revolving around customer service and prudent management
• Foster our culture of integrity, efficiency and adaptability
• Look for opportunities that meet our parameters for returns and stability
• Use the synergy among our business units to explore and capitalize on new opportunities